Shipping Policy
How long does delivery take?
Shipping time: Generally 3-7 days by FedEx/DHL.
Order Processing Time
（1）It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
（2）Generally, orders are shipped within 2-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
（3）Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Who takes care of the delivery?
Depending on the destination and the size of the work, we use delivery companies such as FedEx or DHL.
Which countries do you deliver to?
We deliver everywhere, or in any case all countries that our delivery companies operate in! Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery – even if you live on a desert island!
How much does shipping cost?
Shipping costs are included in the price, regardless of destination.
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email info@atriart.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Email: info@atriart.com
Whatsapp: +1 307 412 8250
Adress：Room4801, 48/F, HopewellCentre, No.183Queen'sRoadEast, Wanchai, HongKong